Who owns Helena House?
Helena House is a family owned and operated corporation. President and CEO Barbara Resnick oversees the operation of 5 residential homes with the assistance of her daughter Stacey Maglior.

A Skilled Nursing Facility (SNF) provides skilled medical professionals such as doctors and nurses as their regular on-site employees. Patients live there because they require a higher level of care than an RCFE is allowed to provide.

Do you accept residents with dementia, such as Alzheimer's disease?
Yes. Helena House meets the state requirements for accommodating residents with dementia. Our staff receives specialized training for residents with these special needs.

Can you provide Hospice care?
We also provide Hospice Care.

What is your staff ratio?
Helena House provides a minimum of one staff member for every three residents. Additional staff members are available depending on the needs of the residents.

What kind of food do you serve?
Helena House provides three nutritionally balanced, home cooked meals daily. In addition residents are served snacks in between meal times. Our kitchen staff is also prepared to handle any special dietary needs. Our menus are always available to residents and family members.

Does Helena House provide transportation? If not, do you arrange transportation?
Helena House does not provide transportation, but we can arrange transportation for a resident to their physician’s office. We can also put families in touch with physicians and others who make house calls, such as podiatrists, dentists, optometrists, or physical therapists to provide their services at our homes.

How much does it cost?
The costs vary depending on assistance required. Standard rates start at $2,700 for shared rooms and $3,700 for private rooms. This covers comprehensive care including daily bathing, grooming, dressing, linen service, transferring, toileting, laundry, house cleaning, meals, snacks, and activities. We assist with, order and fully monitor all medications. It also includes supervised field trips for those who are able and motivated.

Aside from the monthly fee, are there any additional costs involved?
There is an additional invoice for supplies, optional hair and nail services, and nutritional supplements.

How many residents live in the home?
Our homes have a maximum of 6 residents.

What activities are available in the home?
Helena House employs activity directors to engage residents in appropriate games, exercise, music, and crafts. The activities are chosen to complement the physical and mental capabilities of our residents. We also have groups sessions that include discussions and singing.

How do you handle end-of-life issues? Do you allow Hospice services?
We are fully licensed by the state for hospice care. Our company policy is that if one of our residents becomes terminally ill, he or she can remain at the home. Along with the responsible person, we evaluate and coordinate plans of care by a team of professionals, including a medical director, the patient's attending physician, nurses, social workers, counselors, clergy, and our caregivers. We do not accept people who are already in a hospice program.

Do you allow wheelchairs?
Yes. We welcome residents with wheelchairs and walkers.

Do you allow oxygen?
Yes.

Do you take residents with incontinence problems?
Yes.

What are your limitations regarding the needs of the resident?
Our limitations are defined by the Title 22, State of California Regulations, governing Residential Care Facilities for the Elderly. We are unable to accept residents with the following conditions:

• Resident has active communicable tuberculosis.
• Resident requires 24-hour, skilled nursing or intermediate care.
• Residents who exhibit aggressive and/or combative behavior that would put other residents and/or our caregivers at risk for injury.
• Residents who require feeding tubes.
• Residents with gastrostomies.